To be a recognised and respected beacon of excellence in the sheltered housing sector

• we are clear about our aims and ensure they are delivered effectively
• our decision-making processes are informed, rigorous and timely
• we maximise value for money and focus on delivering what our stakeholders require

To increase the number of beneficiaries

• we seek to build at least one more court in the next two years
• we develop a wide range of outreach services
• we engage with the wider community and seek partnering opportunities where appropriate

To maximise the ‘Agamemnon housing experience’ and individual well-being

• we promote a culture of continuous improvement with a strong focus on service quality
• we demonstrate a commitment to learning and development
• we have an environment of openness and transparency with tenants, staff and board

The core values by which we will measure our performance, efficiency and effectiveness.

Integrity

• The ability to act with honesty and openness in all dealings with other staff and customers. To always strive to do the right thing.

Respect

• To treat all staff and tenants with dignity and respect and to acknowledge differing views and opinions.

Person centred

• To put our people and tenants at the centre of our thinking when making decisions that will affect them.

Continuous improvement

• To constantly strive to improve the way we do business and deliver services. To always look for a better way in order to improve efficiency and effectiveness.

Transparency and openness

• To commit to being transparent and open in all our dealings with both colleagues and tenants.

Annual reports and accounts
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